Return & Exchange Policy

At SheLanz, we want you to love everything you buy from us! To ensure a smooth and transparent shopping experience, please carefully review our return and delivery guidelines below:

1. Final Confirmation

Once your order is successfully confirmed, cancellation or exchange is no longer possible through our online system.

Inspect Upon Delivery (Open-Box Check)

Please check your parcel in front of the delivery person immediately upon receiving it. Take your time to carefully check the product’s quality, comfort, and fit.

Pay Only If You Like It: If the product meets your expectations, pay the product price to the delivery person.

Instant Return Option: If you are not satisfied with the product, you may return it immediately to the delivery person on the spot.

⚠️ Important Note: Once the delivery person leaves your premises, no exchange, return, or refund will be accepted under any circumstances.

3. Delivery Charge Notice

Please note that the delivery charge must be paid to the delivery person for their courier service, regardless of whether you accept or return the product.

Confirmation After Delivery

Kindly inform our SheLanz support team as soon as you successfully receive your parcel so we know your order has arrived safely.

Thank you for choosing SheLanz for your beauty and accessory needs. Have a great day ahead ❤️